Return Policy

We have a 30-day return policy (excludes wholesale and pre-orders), which means you have up to 30 days after receiving your item to request a return in exchange for store credit. 

To be eligible for a return, your item must be in the same condition in which you received it, unworn, unwashed and in its original condition. You’ll also need your receipt/order number. We will not accept returns of any kind that have been laundered or smell of body odor.

To start a return, please click here. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customers are responsible for return shipping. This cost will be deducted from the store credit issued to you once your return is received.

You can always contact us for any return question at hello@alleyandrae.com

Damages and Issues
Please inspect your order upon receiving and contact us within 7 days of delivery if you find that there is a problem with your order. If the item you receive is defective, damaged or you receive the wrong item/size, please contact us immediately so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
The purchase of GIFT CARDS, SALE and HOLIDAY items are FINAL. We do not accept returns for any item that contains a holiday related graphic or that was purchased at a discounted/sale price. Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item you would like to receive.

Refunds
Refunds are provided in the form of store credit. We will notify you via email once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be issued store credit, minus the return shipping fee. Store credit will be issued via email 3-5 days after we have received and inspected your shipment.